After closing physical stores, Amazon doubles down on one-day delivery; Champs Sports opens experiential 'Homefield' concept; Is Best Buy undermining its storybook turnaround?; Gopuff taps former Amazon executive to oversee North American business
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Note from the editor
After a restful long weekend, we're back with the latest retail news — and also some bragging rights.
On Friday, April 8, Retail Dive was recognized by the American Society of Business Publication Editors with two awards in the Mid-Atlantic region. Senior Reporter Ben Unglesbee's story on the turnaround at Best Buy, and how operational changes could be jeopardizing that, was honored with a bronze award for impact and investigative journalism. Our feature about Reebok's one-time standing as the No. 1 athletic brand was honored with a gold award for company profile.
We've included both of our award-winning stories below. We hope you enjoy reading (or re-reading) them as much as we enjoyed writing them.
Cheers,
Cara Salpini
Senior Editor, Retail Dive Email | Twitter
In the '80s, Reebok was the top sports brand for a time. Now it's dwarfed by Nike and Adidas. We take a look at the history of the brand, through the lens of the people who were there.
Layoffs and flexing in stores have taken a toll, current and former employees told Retail Dive. As one said, "You can't have good customer service when you barely have any customer service reps."
The acceleration of digital behaviors is encouraging many brands and retailers to rethink the role of the store. As you develop your goals for 2022 and beyond, refer to these best practices.
Despite a labor shortage, unprecedented demand and supply chain issues, the future is bright for brick-and-mortar retailers willing to invest in customer experience.
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Cara Salpini 
