Amazon touts 1.8M jobs created by sellers as it comes under more congressional scrutiny; Over 70% of retail sales will come from stores in the next few years: Forrester; These 5 people were supposed to save retail. Here's how they did.; Belk launches apparel brand Wonderly
Powerful data and insights for a new media world. Learn more at
Nielsen.com
Note from the editor
Best Buy's turnaround from the past decade has been featured in numerous business publications, including this one. The former CEO who led it, Hubert Joly, called the transformation "human centric," by which he meant it took the frontline into account and eschewed the painful staff cuts that come with so many efforts to right retail ships.
This year Best Buy, under CEO Corie Barry, one of the architects of the retailer's turnaround, laid off thousands of full-time employees. Current and former staff Retail Dive spoke with said knowledgeable people were let go and morale has fallen since the cuts. At the same time, the retailer's "blue shirts" have more tasks than ever to manage as Best Buy comes fully around to the omnichannel era.
Some at the company feel squeezed, and see their stores and customer service suffering along with them. We took a look at Best Buy's stores from the point of view of those who have worked on the front line.
This story ran Monday in Retail Dive's weekly operations newsletter. You can subscribe to it here if you'd like it in your inbox every week.
Ben Unglesbee Senior Reporter, Retail Dive Email | Twitter
Layoffs and flexing in stores have taken a toll, current and former employees told Retail Dive. As one said, "You can't have good customer service when you barely have any customer service reps."
The e-commerce giant says small businesses have thrived using its services. But reports found the company prioritizes its own brands at others' expense.
Selling on social media channels can be a powerful tool to reach new customers. But done wrong, it could hurt your brand more than not being on social media.
Retail Dive provides in-depth journalism and insight into the most impactful news and trends shaping retail. The newsletters and website cover topics such as brick-and-mortar, retail technology, e-commerce, marketing, payment technology, store operations, omnichannel, and more.
Retail Dive is a leading publication operated by Industry Dive. Our business journalists spark ideas and shape agendas for 10+ million decision makers in competitive industries.
This email is optimized for display on mobile phones. Retail Dive: Daily Dive is a product of Industry Dive, Inc. 1255 23rd Street NW, Suite 550, Washington, DC 20037. We value your privacy. We won't share your email address with anyone else without your permission. This message was sent to [email protected]. You can unsubscribe anytime. See our full privacy policy.
