GNC names new CEO and CFO; L.L. Bean unveils athleisure collection; Marketers play it safe as pandemic's effects linger; Walmart+ gains traction 5 months after launch
As customers increasingly demand personalized interactions, read
our report to benchmark your company's customer engagement strategy against market leaders.
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Following its acquisition in bankruptcy last year, the retailer has promoted two executives to top positions as it looks to grow and adapt to a new environment.
Radical strategies are needed around consumer engagement to get back to pre-pandemic profitability, write Kearney's Michael Brown, Suketu Gandhi, Cara Cole and Natalie Shield.
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