Zara Says It’s Time Its Home Market Pays for Online Returns

Inditex SA, the owner of fast fashion chain Zara, will start charging Spanish shoppers for returning items bought online, mirroring a strategy it had previously rolled out in most of its other markets.

Customers in Spain will now have to pay €1.95 to return an order, unless they take it to a brick-and-mortar shop or third-party drop-off points where returns remain free. The fee applies for all Inditex brands, which include Pull & Bear and Massimo Dutti, according to a company spokesperson.