WEBINAR ON DEMAND
Duration: 1 hour

​Your Shopify store’s return process has the power to attract and retain customers long before they ever make a purchase.  Consumers are bringing increasing attention and scrutiny to return and exchange policies. 57% of consumers won’t come back to an online store if they have a poor return experience. And during the holiday period, eCommerce retailers see triple the return volume of brick-and-mortar stores, according to the National Retail Federation, so it’s especially important that online retailers get it right during this critical time of year.

In this webinar, JP Arnaud-Marquez, Manager, Content Marketing at Loop, and Carol Spieckerman, Founder of Spieckerman Retail, will share their insights into what makes a great post-purchase experience for customers. Find out how to:

• Craft a return policy that boosts customer acquisition and retention
• Incentivize exchanges and treat returns as an opportunity to build brand loyalty
• Make the most of Shopify and Loop to streamline and simplify the return process

SPEAKERS  

JP Arnaud-Marquez
Manager, Content Marketing
Loop

Carol Spieckerman
President
Spieckerman Retail