Better customer—and agent—experience, all around.
Your agents are at the heart of your contact center—fielding inquiries, building shopper loyalty, acting as brand ambassadors, and more. But that’s a lot of demands to ask of one person. No wonder agent attrition is consistently around 45%.
It's time to focus on empowering your agents, giving them the tools they need to be successful, while giving your customers the shopping experience they expect and demand.
In this guide we’ll explore the AI‑powered technologies that support (and delight) your agents, including:
1
Omnichannel shopping experiences
2
Seamless fraud prevention
3
Agent assistance
4
Reliable skills‑based routing
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Advanced targeting and more!
Best of all, we’ll show you how this all translates into more satisfied customers.