The Latest
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Permission granted by Shoptalk
Retail leaders sound off on AI’s use-cases
From Toys R Us’ experimentation with video to Meta’s new ad capabilities, here’s how the tech is being used across the industry.
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Permission granted by SCAYLE / Umault
Sponsored by SCAYLE Commerce Engine4 tech pains that’ll kill your eCom team’s innovation
Slow processes and outdated systems keep eCommerce teams from innovating. Discover four major time drains – and how to fix them.
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Courtesy of On
On announces CEO change amid leadership overhaul
Martin Hoffmann, co-CEO and CFO, will become the sole chief executive, while co-CEO Marc Maurer prepares to exit the brand.
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Courtesy of Amazon
Amazon taps AI for automatic product recommendations
The e-commerce giant gave a subset of U.S. users a tool that takes shopping prompts to routinely recommend items.
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Hudson’s Bay to eliminate 200 corporate roles
Impacted employees will have their last day on Friday, while the company restructures and undergoes store liquidations.
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Courtesy of Harry’s
Harry’s resets brand with push beyond product-focused marketing
Along with a refreshed visual identity, the DTC innovator launched a new campaign that pokes fun at crime movie tropes to highlight brand truths.
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Joe Raedle via Getty Images
Williams-Sonoma says tariffs present opportunity
Supply chain efficiencies and moving sourcing away from China are giving the home goods retailer a leg up.
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Courtesy of David’s Bridal
David’s Bridal debuts menswear
The assortment will expand each season, ultimately featuring 200 curated pieces from Perry Ellis and Cubavera.
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Igor Alecsander via Getty Images
A look back on COVID-19’s impact on retail
The pandemic has had lasting effects on the industry, including altering operations and resetting consumer expectations.
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Courtesy of Starbucks
Retailers fight customer churn with loyalty programs
Two-thirds of retailers offer loyalty programs, Salesforce found. Rewards play a powerful role in retaining customers, especially as prices rise.
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Daphne Howland/Retail Dive
Macy’s chief operating and financial officer to exit
Capri Holdings exec Thomas Edwards will step into the role as the company completes a “purposeful evolution” of its C-suite, CEO Tony Spring said.
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The image by Jelson25 is licensed under CC BY-SA 3.0
ColumnThe Weekly Closeout: GameStop pays for CEO’s security, layoffs at Mattel
The gaming retailer paid nearly $270,000 last year for Ryan Cohen’s executive security, while the toy company laid off 120 workers at its headquarters.
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Courtesy of REI Co-op
REI taps Target, PetSmart veteran as chief merchant
Kristin Shane, who will focus on driving sustainable growth and a differentiated experience, joins as the co-op is transitioning to a new CEO.
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Brandon Bell via Getty Images
Consumer spending during Q1 to shrink for first time since pandemic
“Stockpiling ahead of potential tariff implementation on a wide range of consumer goods could lead to a pullback in goods spending later this year,” the Conference Board said.
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Courtesy of Levi’s
Levi’s CEO: ‘If the wallet’s tighter, then we have to work harder’
Pickier shoppers just means higher execution is needed from the denim brand, Michelle Gass said. But a little help from Beyoncé never hurts.
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“Exterior view of historic Neiman Marcus flagship store in Dallas, Texas as seen from Commerce Street.” by Dfwcre8tive is licensed under CC BY 3.0
Neiman Marcus in downtown Dallas to stay open through the holidays
Parent company Saks Global, in concert with the city, is evaluating alternate plans for the location as a potential art, fashion or entertainment destination.
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Courtesy of Madison Reed
Madison Reed taps Athleta vet as chief marketing officer
Sheila Shekar Pollak helped launch the activewear company’s “Power of She” brand platform and Athleta Girl clothing line.
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Kendall Davis/Retail Dive
Podcast
The Backroom: Talking wholesale with Liza Amlani
The longtime merchant discusses the myths and rewards of a channel that is getting renewed appreciation in the industry.
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Cara Salpini/Retail Dive
QVC Group lays off 900 employees
The reorganization and elimination of roles comes as the company embarks on a three-part turnaround strategy.
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Daphne Howland/Retail Dive
Target cuts employee bonuses after 2024 performance
Bonuses were based only on fiscal 2024 results, a spokesperson confirmed. But the retailer has undergone several shifts in recent months.
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Courtesy of Gap
Gap Inc. CEO: ‘If you’re relevant enough it eventually drives revenue’
One of the most-watched turnarounds in retail started with a long look back at its past, Richard Dickson said at Shoptalk Spring.
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Courtesy of Etsy
Etsy appoints Depop exec as CTO
Rafe Colburn will become Etsy’s chief technology officer on May 5, while Depop’s chief marketing officer will become the resale platform’s interim CEO.
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Cara Salpini/Retail Dive
J. Jill plans ship-from-store capability
The apparel brand will join a growing roster of retailers using their brick-and-mortar footprints to fulfill e-commerce orders.
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Nanci Santos via Getty Images
‘Please, no hot sauce’: Shark Tank’s Kevin O’Leary on today’s retail startups
In addition to the category he never wants to see again, O’Leary also highlighted a marketing channel he thinks all brands should be contemplating.
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Daphne Howland/Retail Dive
Build-A-Bear Workshop pulls forward inventory to deflect tariff impact
The stuffed animal retailer says the move enables better flexibility in a fluctuating trade environment.
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Daphne Howland/Retail Dive
Lululemon leans on newness to lure reluctant US customers
This year the brand plans to expand its footprint by opening stores and enlarging existing locations, and will add new markets abroad.
