Consumer Trends
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Storyset
Sponsored by Cart.comThe power of post-purchase engagement: Strategies for lasting customer loyalty
From order confirmations to delivery surprises, the post-purchase experience is where loyalty is forged and advocacy blossoms.
April 15, 2024 -
Sviatlana Zyhmantovich via Getty Images
BNPL users report problems with overspending, missed payments: survey
Consumers are using buy now, pay later services to spread out their cash flow, according to a new Bankrate report.
By Tatiana Walk-Morris • April 12, 2024 -
Trendline
The latest in experiential retail
With customers returning to in-store shopping, retailers are testing out new store concepts, exiting others and otherwise refining their brick-and-mortar touchpoints.
By Retail Dive staff -
Daphne Howland/Retail Dive
Nike remains a top brand for teens, but shows signs of wavering interest: survey
The brand is still leading the way in footwear and clothing, but is beginning to lose share to On and Hoka.
By Tatiana Walk-Morris • April 10, 2024 -
gmast3r via Getty Images
Sponsored by SlackAI in retail: Start small and think big
How to start using AI and automation in retail to better serve employees and customers.
April 8, 2024 -
Photo Illustration by Drew Angerer via Getty Images
Shein, Temu have high customer overlap with TikTok Shop: report
Even while facing a potential ban in the U.S., the platform is dominating social shopping, an Earnest Analytics report finds.
By Tatiana Walk-Morris • April 5, 2024 -
Courtesy of Grove Collaborative
Grove Collaborative refreshes core brand Grove Co.
The company is consolidating all of its private brands under one label as it looks to increase its visibility on retail shelves.
By Suzette Parmley • April 2, 2024 -
damircudic via Getty Images
More than half of shoppers would use generative AI for clothing purchases: Adobe
Seventy-one percent of respondents said they think using the technology to try on products virtually would boost their buying confidence.
By Tatiana Walk-Morris • April 1, 2024 -
Rudzhan Nagiev via Getty Images
Sponsored by FireworkThe future of e-commerce is video: 5 undeniable consumer stats
Consumers want more product videos and they want them now. It’s time to start thinking video-first.
April 1, 2024 -
Courtesy of Bath & Body Works
Every room in the house is ‘where the customer wants us to go’: Bath & Body Works CEO
Gina Boswell said the brand is now in roughly 40% of American households as it expands its assortment to areas like laundry.
By Nate Delesline III • March 28, 2024 -
Kendall Davis/Retail Dive
Podcast
The Backroom: Why it’s so hard for retailers to do the right thing
Businesses face new ethical questions and must act with more transparency in what corporate integrity expert Alison Taylor calls a “turbulent world.”
By Retail Dive Staff • March 28, 2024 -
Oatawa via Getty Images
E-commerce deal count fell more than 50% in 2023: PitchBook
Even as trends improved in the back half of the year, overall deal count and value fell last year compared to 2022.
By Howard Ruben • March 27, 2024 -
Courtesy of ThredUp
ThredUp: US secondhand market to hit $73B by 2028
While that represents meaningful growth, it’s down significantly from a 2022 prediction that the market would reach $82 billion by 2026.
By Tatiana Walk-Morris • March 27, 2024 -
Courtesy of Kendra Scott
Kendra Scott expands fine jewelry offering with lab grown diamond collection
The jewelry company said it was a “natural category addition” that allows it to offer high-end jewelry at more affordable prices.
By Suzette Parmley • March 25, 2024 -
Bill Oxford via Getty Images
FMI: 57% of shoppers purchase produce from mass retailers, supercenters
While traditional grocery stores are still consumers' top places to buy produce, low-price format retailers are making significant gains in the category.
By Peyton Bigora • March 21, 2024 -
Anna Gorbacheva via Getty Images
Return policies sway customer behavior: survey
Store customers return less than online shoppers, and some rules are boosting in-store returns of online orders, according to the ICSC.
By Tatiana Walk-Morris • March 21, 2024 -
Joe Raedle via Getty Images
Ballooning credit card balances already loom over 2024’s retail sales
The level of debt may surpass the all-time record this year, even when adjusted for inflation, some analysts say.
By Daphne Howland • March 18, 2024 -
Dollar Tree, Family Dollar to close 1,000 stores
The company said continued inflation is pressuring Family Dollar's core customer base.
By Nate Delesline III • March 13, 2024 -
Courtesy of Macy's
US private label sales grew 6% last year, reaching $217B: report
Sales have steadily risen since 2019, but units have plateaued somewhat since their peak in 2020, according to Circana.
By Tatiana Walk-Morris • March 11, 2024 -
Courtesy of BowFlex
ColumnThe Weekly Closeout: BowFlex files for Chapter 11, Public Lands partners with Saucony
The at-home fitness company has a $37.5 million buyout offer, and the Dick’s Sporting Goods banner teamed up with the footwear brand on running shoes.
By Retail Dive Staff • March 8, 2024 -
Courtesy of Basma Beauty
Basma now sells its TikTok-approved cosmetics at Sephora
The beauty brand entered the color category with a cream blush its social media community helped “co-create.”
By Tatiana Walk-Morris • March 7, 2024 -
Alyssa Eskel-Martin/Retail Dive
Sponsored by Talon.One[PODCAST] Redefining Incentives: How Retailers Are Moving Beyond Coupons and Loyalty Points
Listen to this three-part podcast series, find out how incentive approaches are changing and what retail innovators are doing differently.
By Retail Dive's studioID • March 4, 2024 -
The image by Stilfehler is licensed under CC BY-SA 4.0
ColumnThe Weekly Closeout: Thrasio files Ch. 11 bankruptcy and will Macy’s close its San Francisco flagship?
The e-commerce aggregator will eliminate hundreds of millions of dollars in debt, while the department store is evaluating its real estate assets.
By Retail Dive Staff • March 1, 2024 -
Kendall Davis/Retail Dive
Podcast
The Backroom: The story behind our stories on shrink and theft
When the National Retail Federation retracted a theft claim following our coverage of its special report on crime, the news went viral. Here’s what it took to get the story.
By Retail Dive Staff • Feb. 29, 2024 -
Patpitchaya via Getty Images
Consumer confidence falls, breaking 3-month rising streak
Spending by consumers is showing signs of sputtering after propelling better-than-expected economic growth last year.
By Jim Tyson • Feb. 28, 2024 -
Courtesy of The National Retail Federation
What 8 DTC brands are talking about in 2024
From Glossier to On, executives shared insights into what brands are facing during the National Retail Federation’s Big Show and the ICR conference.
By Cara Salpini , Caroline Jansen • Feb. 26, 2024
