US online consumer interest in retail pickup lockers has more than doubled in the past year. As a result, retailers in the US are expanding locker usage to provide benefits to the consumer (e.g., contactless and efficient pickup) and efficiency for the business (e.g., lower labor cost and higher customer satisfaction).
In this report, US Retailers Rethink Pickup Lockers to Ease Last-Mile Pressures Forrester outlines:
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