Consumer Trends
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Kaarin Vembar/Retail Dive
US immigration policy could hurt off-pricers
Burlington, TJX and Ross stand to benefit from tariffs and consumer angst, but one of their most important customer bases is under extreme pressure.
By Daphne Howland • March 13, 2025 -
Courtesy of Amazon
Majority of Americans have yet to try Amazon Haul
Three months after its launch, 16% of shoppers use the site at least monthly, compared to 23% and 28% who do the same at Shein and Temu.
By Nate Delesline III • March 10, 2025 -
Trendline
The latest in experiential retail
From new store concepts to accessibility efforts, retailers are constantly shifting their approach to better cater to shopper needs.
By Retail Dive staff -
SolStock via Getty Images
Retailers are pushing payment modernization as customers ask for more
A KPMG survey found that a majority of retailers plan to keep updating their payment programs to keep up with consumer tech demands.
By Xanayra Marin-Lopez • March 6, 2025 -
Caitlin Mullen/Retail Dive, data courtesy of Industry Dive employee Caitlin Mullen
Gen Z used BNPL more than credit cards over holidays, survey shows
It was the first J.D. Power survey to show that buy now, pay later overtook credit card use among that demographic.
By Patrick Cooley • March 4, 2025 -
Courtesy of Walmart
Inflation continues to drive private label growth
Gen Z and millennial shoppers are particularly interested in store brands as they seek out both value and quality, per a Circana study.
By Howard Ruben • March 3, 2025 -
Justin Sullivan via Getty Images
What 5 charts say about the pandemic’s impact on retail, 5 years later
The industry may be far from the dramatic day-to-day struggles of 2020, but it hasn’t yet escaped the long tail the global health crisis left in its wake.
By Cara Salpini • March 3, 2025 -
Nate Delesline III/Retail Dive
Economic blackout urges US consumers to avoid purchases Friday
The People’s Union USA wants shoppers to abstain from making in-store or online purchases, but research shows just 16% plan to participate.
By Nate Delesline III • Feb. 28, 2025 -
Mario Tama via Getty Images
Consumer spending falls, highlighting fading confidence
Two closely tracked gauges of consumer confidence slid in February, pushed down by concerns about import duties enacted by the Trump administration.
By Jim Tyson • Feb. 28, 2025 -
Andrew Harnik via Getty Images
Canada and Mexico tariffs will take effect March 4, Trump confirms
The president will also impose an additional 10% import tax on China next week and hinted at plans to soon levy 25% duties on the European Union.
By Philip Neuffer • Feb. 27, 2025 -
Courtesy of Joann
Joann shoppers to shift purchases to Michaels, Hobby Lobby
The craft retailer’s store closures have left shoppers searching for alternatives, according to a Numerator survey.
By Tatiana Walk-Morris • Feb. 27, 2025 -
Brandon Bell via Getty Images
Consumer sentiment slumps on fears tariffs will fuel inflation
Consumers are “clearly bracing for a resurgence in inflation,” said Joanne Hsu, director of the University of Michigan’s Surveys of Consumers.
By Jim Tyson • Feb. 24, 2025 -
anyaberkut via Getty Images
Consumers expect inflation increase amid tariff talks
Sentiment is at its lowest point since July, as consumers feel uncertain about the current state of the economy, according to a Wells Fargo report.
By Tatiana Walk-Morris • Feb. 10, 2025 -
Fly View Productions via Getty Images
Calling a customer? Brands can now display ‘reason for call’
TransUnion and AT&T now offer companies the ability to display brand name, company logo and the reason for their call when dialing Android users.
By Kristen Doerer • Feb. 6, 2025 -
ZeynepKaya via Getty Images
Consumer confidence in January falls for the first time in 6 months
The University of Michigan recorded a 10% year-on-year drop, and other data found sentiment hit a four-month low.
By Daphne Howland • Feb. 3, 2025 -
Joe Raedle / Staff via Getty Images
Chewy holds the top spot as overall satisfaction with online retail declines
The American Customer Satisfaction Index found two-thirds of online retailers saw satisfaction drop year over year.
By Bryan Wassel • Feb. 3, 2025 -
gorodenkoff via Getty Images
What retailers can expect in 2025
As a new year kicks off, the industry is up against challenges concerning tariffs, DEI policies and crime.
By Retail Dive Staff • Jan. 31, 2025 -
Kendall Davis/Retail Dive
Podcast
The Backroom: A new retail apocalypse?
The team discusses a recent report that U.S. retailers are set to shutter many more stores than they plan to open in 2025 — and what that really means.
By Retail Dive Staff • Jan. 30, 2025 -
Permission granted by Amazon
What holiday sales mean for 2025
Uncertainties persist, but five years after the pandemic lockdown, this year may at last mark a return to normal.
By Daphne Howland • Jan. 27, 2025 -
pixdeluxe via Getty Images
Consumer spend on generative AI apps hit nearly $1.1B in 2024
Higher spending growth rates propelled by apps like ChatGPT and Google Gemini could catapult the category into the top 10 within a year.
By Aaron Baar • Jan. 27, 2025 -
FreshSplash via Getty Images
Gen Z still prefers in-person shopping
The generation prioritizes buying beauty and luxury goods in person, placing a premium on the physical shopping experience, research from Adyen shows.
By Xanayra Marin-Lopez • Jan. 27, 2025 -
Courtesy of Walmart
Private label sales hit record in 2024
Store brand sales increased nearly 4% to $271 billion, according to a new report from the Private Label Manufacturers Association.
By Catherine Douglas Moran • Jan. 23, 2025 -
anyaberkut via Getty Images
Consumer spending forecast to grow 3.1% this year
2025 could be a “breakthrough year,” as retailers engaging with generative AI see some results, according to Deloitte.
By Tatiana Walk-Morris • Jan. 22, 2025 -
Courtesy of Lee
Lee brings performance-based fabrics to new line
The company is incorporating updated design and textile enhancements into its men’s jeanswear with the launch of its Lee X platform.
By Tatiana Walk-Morris • Jan. 21, 2025 -
Courtesy of Jason Dixson Photography
Memorable quotes from NRF’s 2025 Big Show
Retail executives discussed the future of AI, the store experience and personalization at this year’s conference.
By Daphne Howland and Kaarin Moore • Jan. 16, 2025 -
Daphne Howland/Retail Dive
Target cut its go-to-market timeframe from 7 months to 8 weeks. Here’s why.
The retailer has created an operating model that quickly enables it to bring new trends to consumers.
By Kaarin Moore • Jan. 15, 2025
